What you will do

The Customer Service Manager leads the Customer Service team and oversees all internal and external service activities, including order management, kit booking, invoicing, and customer contact with sales teams, healthcare providers, and hospitals. They are responsible for team performance, development, and engagement. The role includes supporting strategy creation, improving customer satisfaction, streamlining processes, standardizing operations, optimizing costs, and managing relationships with local stakeholders.

• Lead, train, coach, and manage the performance of the customer service team, focusing on talent development and succession planning.
• Oversee kit booking and order management processes and teams.
• Ensure high levels of customer satisfaction by monitoring interactions, resolving complaints, and improving service quality.
• Develop, communicate, and enforce policies and procedures to meet organizational g...