Manager FSP 360 Home Based Chile

Responsibilities

• Responsible for interacting and engaging with internal and external stakeholders for functional team members, acting as a Syneos Health ambassador with customers. Responsible for managing team members’ performance in line with project deliverables. Accountable for direct supervision of FSP360 multifunctional staff.
• Overall, the role will be responsible for three primary performance areas: Customer Delivery and Success, Business Impact, People Leadership.

Customer Delivery and Success

• Responsible for direct interaction with the customer points of contact (PoC) on service delivery for their team members (direct reports). Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction.
• Manages performance and daily activities of multifunctional team members to excel in service delivery and compl...