The Opportunity

Lead the modernization of service desk operations by implementing automation, expanding self-service, and standardizing workflows to improve efficiency and user experience. Owns the end-to-end lifecycle management of all enterprise hardware and software including forecasting and asset tracking.

The Role

• Act as the primary point of contact for key business stakeholders, ensuring timely resolution of application and system issues across all locations
• Oversee and standardize IT onboarding and offboarding processes, ensuring timely provisioning and deprovisioning of hardware, software, and licenses
• Onboarding and offboarding of all IT hardware, software and licenses of employees.
• Lead the procurement and leasing of IT enterprise assets, oversee end-to-end asset lifecycle management, and ensure CMDB accuracy and completeness
• Triage and prioritize escalated support tick...