Manager, Insurance

Department: Claims and Insurance
Location: On site, Laval, QC (5540 Rue Ernest‑Cormier, Laval, QC H7C 2T1)
Type of employment: Permanent, Full Time (40 hours)

THE ROLE

The Insurance Manager leads the Canadian Claims function, ensuring the effective handling of complex and high‑risk claims, including litigation and subrogation files, while maintaining quality control standards and compliance with internal governance and legal requirements. Acting as a key escalation point, the Manager serves as a liaison between internal stakeholders and external partners such as legal counsel, brokers and third‑party administrators.

RESPONSIBILITIES

Claims Oversight & Escalation Management

• Manage complex, sensitive, and escalated claims files, including litigation and subrogation matters.
• Act as an escalation point for high‑risk claims and incident‑related issues.