Overview

The Manager – IT Application Managed Services (AMS) is accountable for the governance and performance management of external service providers delivering AMS for a defined application portfolio. This role ensures vendors meet contractual commitments and service levels, provides oversight of operational delivery (without directly managing day-to-day incident/problem execution), and drives continuous improvement, cost optimization, and service maturity. A key focus is enabling cross-vendor collaboration to support end-to-end business process outcomes across integrated application landscapes. Success in this role requires strong, proactive alignment with two critical stakeholder groups: the IT Service Center (front-line intake, triage, and user experience) and Product Teams (roadmaps, releases, and product health). The Manager partners with Product, Application Owners, Infrastructure, Security, and Finance/Procurement to ensure vendor-delivered services align to busines...