Manager, IT Product Management

As part of the IT Product Management team, you take ownership of, identify, analyze, and document complex business requirements and processes, leveraging your industry experience and collaborating with business unit subject matter experts. You work independently on challenging assignments while maintaining extensive contact with internal customers and subject‑matter experts.

What will your role be responsible for?

• Oversee our enterprise CRM and other approved CRM systems.
• Managing a team of application support associates and Dynamics 365 platform developers.
• Participate in the collection and analysis of information; interview subject‑matter experts, observe operations, and use knowledge of business systems and processes to suggest solutions to specific business challenges.
• Maintain strong relationships with our business to keep up to date on operational procedures and best practices; re...