Manager, IT Service Delivery

Job Description – IT Service Management (ITSM) Manager

Role Purpose

The IT Service Management (ITSM) Manager is responsible for establishing, managing, and continuously improving IT service management processes to deliver stable, compliant, and consistent BAU operations. The roles ensure that IT services are being delivered in alignment with business needs, regulatory requirements, and established process frameworks.

Key Responsibilities

1. Manage ITSM (ITIL) Framework

Support management to manage core ITIL Framework and ITSM service lifecycle :

2. ITIL Process