Manager IT Solution Support - JDE
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Job Description
The Manager EDT Solution support is the primary point of accountability for management and delivery of quality service for JDE ERP systems, located in Europe including but not limited to Service Delivery, Systems Administration, Service and Support, Database Administration, Change Management, Test Management and Release Management. The role will work closely with the managed service vendor to ensure the successful achievement of metrics for the region. The role will also work closely on build to run transition and hyper care support with the introduction of new releases and site deployments and extensions.
What you will do
Ensure high-quality execution of all operational processes (incident, problem, change, configuration) to deliver consistent service excellence.
Lead continuous improvement initiatives to enhance operational maturity and increase visibility into service performance.
Monitor...