Lead customer engagement as the Call Center Sales Manager at MCI in Sydney, NS, overseeing a dynamic team focused on sales and service excellence. Champion operational improvements and a customer-centric culture.
In this role, you'll manage a call center team comprising 5-10 supervisors, driving performance and enhancing customer experiences across all channels. You'll analyze call metrics, coach your team, and develop strategies to boost service quality and sales. Your influence will ensure adherence to best practices in a thriving contact center environment.
Key Responsibilities:
• Guide a team of call center supervisors in achieving targets
• Develop training programs to enhance service interactions
• Evaluate performance metrics to identify areas for enhancement
• Promote an ethos of accountability and continuous improvement
• Oversee payroll and ensure accuracy in financial reporting
Requirements:
• Extensive experience in call center management roles