Drive exceptional client experiences at Pratt & Whitney Canada as the Customer Satisfaction Manager in Longueuil. Focus on strategic initiatives and customer feedback to enhance loyalty and service quality.

This full-time role demands a strong customer-focused leader to implement strategies that elevate satisfaction and address client needs. With over 10 years of experience in customer service, you will analyze feedback, develop training programs, and monitor performance metrics. Your collaboration with senior management will influence operational improvements and ensure customer advocacy.

Key Responsibilities:
• Collaborate on strategies enhancing customer satisfaction
• Analyze customer feedback through surveys and interactions
• Proactively resolve customer issues promptly
• Improve service processes and policies effectively
• Train customer-facing teams in service skills

Requirements:
• Bachelor’s degree, Ma...