This is an opportunity to take on a highly visible leadership role where you’ll shape how technology incidents are prevented, managed, and learned from across critical platforms. You’ll play a key role in protecting customer trust by improving system reliability, strengthening support readiness, and driving clarity during high‑impact situations. In this role, you’ll grow your influence beyond a single team—working closely with engineering leaders, business partners, and senior stakeholders to make meaningful, lasting improvements. You’ll gain hands‑on ownership, leadership exposure, and the chance to build deep expertise at the intersection of technology, operations, and people leadership.

**Position Responsibilities:**

+ Lead incident management and operational response across critical technology platforms, ensuring timely resolution, clear escalation, and effective communication during high‑impact incidents.
+ Establish and continuously improve support readiness,...