Join Acumatica as the Manager of ERP Support Applications, leading a team while ensuring expert technical support to clients. This pivotal role is anchored in strong leadership and extensive ERP knowledge.
The successful candidate will embody a combination of technical support experience and managerial skills, with at least five years in ERP solutions. You'll guide your team of Application Support Engineers while providing complex solutions to customer inquiries, optimizing service delivery, and nurturing a collaborative team culture.
Key Responsibilities:
• Mentor and lead Application Support Engineers for success
• Manage operational workflow and support case escalation
• Deliver high-level technical assistance to clients
• Collaborate with teams to enhance customer experiences
• Recommend improvements for support processes
Requirements:
• Bachelor's degree in IT or a similar discipline
• 5+ years supporting ERP solutions
• 3+ years leading technical ...