Lead user experience research at RBC Insurance to enhance digital product interactions for clients and advisors. Design studies and transform insights into actionable recommendations that improve user journeys.
As the Manager of UX Research, you will spearhead initiatives evaluating concepts and prototypes for RBC Insurance’s digital tools. Collaborating with cross-functional teams, you'll employ mixed-methods approaches, including usability testing and surveys, to gather vital insights. Your expertise will help identify pain points, streamline services, and provide clarity for both clients and advisors.
Key Responsibilities:
• Lead user research initiatives for digital products and platforms
• Design mixed-methods research combining qualitative and quantitative techniques
• Coordinate participant recruitment and manage outreach initiatives
• Present findings through strategic narratives and data-driven presentations
• Partner with stakeholders to embed research in...