Elevate customer engagement at Roots as a Manager of Omnichannel Operations & Customer Experience in York, Ontario. Drive digital sales growth and transform customer journeys through data-driven insights.
Roots, a leading Canadian lifestyle brand, seeks a collaborative and analytical Manager to enhance omnichannel capabilities. This role focuses on digital sales, customer retention, and the post-purchase experience. You will work with cross-functional teams to analyze performance data, enhance operations, and introduce innovative solutions that resonate with our customers.
Key Responsibilities:
• Serve as subject matter expert on omnichannel customer experience
• Lead initiatives for order management and fulfillment operations
• Analyze performance against KPIs and service targets
• Gather and prioritize customer and business requirements
• Partner with technology teams for scalable solution development
Requirements:
• Degree in business or retail management<...