Customer Program Manager

Responsible for ensuring seamless operational performance and strong customer engagement by maintaining effective relationships with operational counterparts, driving adherence to Standard Operating Procedures (SOPs), and managing exception handling. The role produces accurate reports, publishes performance metrics, and delivers operational training to support team capability. It also handles day‑to‑day queries, conducts analytics for continuous improvement, supports the Program Manager in delivering key initiatives, and ensures timely and accurate invoicing to uphold financial integrity and service excellence.

Differentiator

Unique blend of operational execution, customer engagement, performance governance, and analytical insight. This position acts as the central connector between the customer and internal operations teams, ensuring compliance with SOPs and translating operational data into meaningful performance insights. It...