The Job

This position exists to support and lead O2C workstreams of Warner Bros. Discovery WBD Advertising, Affiliate Distribution, TV Distribution, Direct-to-Consumer Subscription and several other revenue streams. This person will develop and deliver plans of action with the purpose of driving successful outcomes and effective customer relationships resulting in improved cash flow. This role will have managerial responsibilities over a direct team performing tasks including but not limited to: billing, dispute management, order management, cash receipts, application work, and close collaboration with offshore BPO operations.

Responsibilities

• Oversee weekly/monthly billing and collection activities including timeliness of billing resolution.
• Provide managerial support to the team in resolving disputes and chargeback issues with customers and internal stakeholders.
• Conduct account reviews for A/R balances and provide updates t...