Overview

The Patient Engagement Operations Manager is responsible for leading the day-to-day execution of patient outreach and engagement initiatives across the organization. This role serves as the operational bridge between the Patient Engagement Director and frontline Supervisors, ensuring that outreach programs are executed efficiently, consistently, and at scale. This position oversees Patient Engagement operations performance, outreach workflows, and staff productivity, while driving continuous improvement in patient engagement outcomes such as appointment scheduling, retention, and visit adherence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage daily operations of the Patient Engagement team, including outbound calling and campaign execution.
• Translate strategic initiatives into actionable workflows for Supervisors and frontline staff.
• Ensure consistent execution of Patient Engagement programs across teams and regions.