Manager, Retention & Churn Strategy – Disney+

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise. From its origins as a cartoon studio in the 1920s to its current status as a preeminent name in entertainment, Disney creates world‑class stories and experiences for every member of the family across more than 40 countries.

Responsibilities

Churn & Retention Leadership

• Own and lead the regional retention strategy, including medium‑term roadmap definition and prioritization of high‑impact initiatives.
• Coordinate all churn‑related efforts across Product, Payments, Marketing, Content, and Commercial teams.
• Establish and scale experimentation and testing frameworks to systematically assess retention levers and optimize outcomes.
• Drive payments optimization and friction reduction initiatives, with a strong focus on ...