The Operations Manager is responsible for leading and supporting team members to ensure operational and strategic objectives are achieved. This position is required to work closely with Executive Management to provide clear, consistent, and accurate direction to the organization, aligned with business priorities and service expectations.

The Operations Manager will have direct responsibility for supervising and managing leaders and employees within the operation. The role is responsible for communicating objectives, priorities, and deadlines, as well as planning and maintaining work schedules and project execution timelines.

The Operations Manager will be responsible for leading the presentation and follow-up of operational and business metrics, ensuring executive visibility into key performance indicators such as SLA compliance, backlog management, utilization, productivity, response times, operational compliance, service quality, and customer satisfaction. The r...