Location: Mexico City - Rojo Gómez Plant (On-site)
Area: Quality
Reports to: Quality & Customer Satisfaction Manager
What Will You Do? (Activities)
As a Customer Experience Quality Engineer, you will ensure that our products meet quality standards, comply with specifications, and consistently meet customer expectations. You will collaborate closely with manufacturing teams, suppliers, and customer-facing functions to drive effective problem solving and continuous improvement.
* Follow up on internal and customer non-conformities, performing root cause analysis using tools such as 8D, Ishikawa, PFMEA, and AIAG-VDA methodologies.
* Investigate defects to determine their origin (production line, supplier, transportation) and define material disposition.
* Manage Corrective Reports (CR), PDRs, and supplier tickets related to nonconformities.
* Monitor and report scrap indicators, implement conta...