Department: Operations

Location: Brockville

Description

MISSION:

To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.

Outcomes:

Lead the Site’s Quality Management System (QMS) to Compliance and Excellence:

• Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.

Reduce Customer Complaints & Improve Customer Satisfaction:

• Reduce customer product complaints by ≥ 20% within 12 months.

Improve Internal Quality Performance:

• Deliver a 10–15% reduction in rework costs year over year.
<...