Become a Learning and Documentation Expert with Manulife in Montreal, Quebec. You will be integral in fostering a culture of continuous learning and effective documentation within our teams.
In this role, you will leverage your skills in instructional design to create high-impact learning experiences. By ensuring that operational documentation is consistent and accessible, you will support both employee growth and customer satisfaction in a hybrid work model.
Key Responsibilities:
• Design and develop effective learning experiences using ADDIE/SAM
• Create and maintain operational process documentation
• Facilitate vibrant training sessions for staff
• Conduct ongoing performance assessments to close skill gaps
• Share insights for continuous improvement of training programs
Requirements:
• Minimum 2 years in a Learning & Development role
• Experience with platforms like Articulate and Canva
• Strong communication skills for diverse audiences
• Excel...