Explore an exciting opportunity as a Production Support Analyst at PlanIT, located in Markham, ON. This role is instrumental in addressing production issues, conducting analyses, and fostering continuous improvement.

As a full-time, permanent analyst, you will engage in troubleshooting, issue resolution, and collaboration with multiple teams to prevent production disruptions. You will be responsible for guiding a small team, monitoring system performance, and ensuring adherence to SLAs in a high-pressure environment.

Key Responsibilities:
• Address production incidents (P1–P3) swiftly
• Lead root cause analysis and implement fixes
• Collaborate with various operational and development teams
• Manage escalating issues and system monitoring
• Support documentation processes and workflow improvements

Requirements:
• Minimum of 3-5 years in production/application support
• Strong understanding of C#/.NET and S...