Lead impactful customer engagement strategies as the Senior Manager at Maya HTT. Focus on retention and satisfaction while overseeing a skilled team in Montreal’s dynamic work environment.
This leadership role is designed for a professional ready to enhance customer success practices within a SaaS context. You'll regulate the Customer Success team, ensuring effective retention rates and nurturing client relationships. Develop structured operational models for seamless customer lifecycle management and drive insights through analytics.
Key Responsibilities:
• Implement effective customer engagement strategies
• Guide the development of the Renewal Account Management team
• Ensure a high level of customer satisfaction and retention
• Collaborate with internal teams for a unified approach
• Leverage data insights to inform strategic decision-making
Requirements:
• At least 7 years in Customer Success or Account Management
• Proven ability in building Customer...