Join MCI in Sydney, NS, as a BPO Contact Center Manager, focusing on service excellence and operational efficiency. Here, you'll lead a committed team and ensure client satisfaction across diverse campaigns.
In this leadership position, your strategic vision will be vital for overseeing contact center operations. You will manage staffing, analyze performance data, and drive continuous improvement initiatives to achieve high standards. Collaboration with clients and mentoring team leaders will be crucial for meeting KPIs and SLAs.
Key Responsibilities:
• Direct overall BPO contact center operations
• Lead and mentor team leaders and supervisors
• Work closely with clients to meet service goals
• Implement strategies based on operational analysis
• Prepare reports for senior leadership and clients
Requirements:
• Bachelor's degree in Business or related field
• Minimum 3 years of contact center leadership experience
• Expertise in managing complex operati...