Become a Sales Supervisor at MCI and lead a talented team of agents. Oversee day-to-day performance and engage with a vibrant customer service environment.
As a Sales Supervisor at MCI, you will manage 15-20 inbound agents, focusing on delivering exceptional sales performance while enhancing customer experiences. This full-time, on-site position calls for strong leadership and the ability to coach and motivate staff effectively. Candidates must have a solid background in call center operations and a commitment to team success.
Key Responsibilities:
• Manage daily performance of 15-20 inbound service agents
• Conduct regular coaching sessions to improve performance
• Monitor key performance indicators and implement improvements
• Motivate the team towards exceeding sales objectives
• Collaborate with departments for effective training and support
Requirements:
• Associate’s degree or relevant experience
• Minimum 3 years in call center or supervisory roles<...