Join MCI as a Client Services Management Expert, guiding clients through exceptional service delivery and performance monitoring. Your expertise will be crucial in a BPO-driven environment.
As the client services lead, you will be accountable for managing client accounts while ensuring adherence to KPIs and SLAs. Collaborating with diverse teams within MCI, a tech-enabled service leader, you will focus on continuous improvement and relationship management. Your experience will aid in client onboarding and performance evaluations.
Key Responsibilities:
• Act as the primary liaison for assigned clients.
• Execute regular performance evaluations and business reviews.
• Ensure strict compliance with service agreements.
• Work across teams to troubleshoot and resolve issues.
• Detect growth paths and service improvement opportunities.
Requirements:
• 3+ years of client services or account management experience.
• Strong skills in communication and relationship ...