Become an integral part of MCI as an Energy Customer Care Representative in Sydney, NS. This role combines customer engagement with sales expertise in a vibrant call center!
As a key player in our team, you will drive customer satisfaction through both inbound and outbound sales calls. You will learn to navigate innovative communication technologies and state-of-the-art practices. Your role emphasizes building relationships and providing solutions that enhance customer experiences. Engaging training prepares you for success, setting the stage for your growth.
Key Responsibilities:
• Facilitate inbound and outbound customer calls
• Investigate and resolve inquiries with accuracy
• Document customer interactions efficiently
• Adhere to operational procedures with professionalism
• Collaborate with team members to enhance service
Requirements:
• Minimum 18 years of age required
• High school diploma or equivalent
• Experience with computers and data-entry ...