🔔 Get instant job alerts delivered to your inbox! Set up your first alert →
📍 Local Job Near You

Member Experience and Complaints Specialist (Hybrid) - 18 Month Contract

🏢
Prospera Credit Union
📍 Surrey, Canada
📍
Location Surrey
📅
Posted March 23, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $9.3 billion in assets and 120,000 members. With 24 branches, Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan. It’s our vision to help build vibrant, healthy communities, thriving local enterprises and financially empowered people.

What you’ll do:

  • Implement and oversee complaint handling processes where system automation is limited.

  • Review complaints handled by frontline teams to ensure proper documentation, timelines, and escalation requirements are met.

  • Investigate and resolve escalated complaints, including direct member contact.

  • Coordinate complaint intake, maintain accurate records in the database, and ...
  • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Surrey
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Surrey

    View Local Jobs