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Member Experience Team Lead

🏢
The Glencoe Club
📍 Calgary, Canada
📍
Location Calgary
📅
Posted March 23, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities:


  • Provides regular support and coverage of Member Experiences front desks and meets and exceeds customer’s expectations in all service aspects

  • Effectively addresses member feedback immediately and communicates applicable information onto the supervisor, team lead, and other team members as part of the feedback process

  • Oversees maintaining training manuals, training of new hires in the department, and occasionally assists with hiring, doing performance check-ins and scheduling staff

  • Identify ways in which experiences can be enhanced and plan ways to implement such changes

  • Finds ways to customize and personalize the class registration experience for members so it is more enjoyable

  • Ensures comprehensive training and use of the Northstar system all levels of users in Athletics and Recreation

  • Assists with the entry and submissions for the Sports brochure and online content. Co...

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    📍 Location Details

    🌆
    City
    Calgary
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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