About the Role

This is where support becomes innovation. At Shopify, our Support Advisors are building the future of AI-powered commerce to help merchants win every day. We need people who can solve complex problems at lightning speed, elevate their teammates, and turn merchant feedback into breakthrough improvements. You won’t just answer questions—you’ll shape how millions of businesses succeed. Working at the intersection of merchant needs and AI capabilities, you’ll identify patterns that make our tools smarter, build knowledge that scales globally, and directly influence how commerce evolves. In this high-energy role, every insight matters and every day brings new challenges worth solving. This role requires availability for shifts starting from 7‑11 AM your local time and ability to work weekends.

Key Responsibilities

• Deliver exceptional support to merchants via chat, messaging, and phone.
• Collaborate with peers to share learnings...