**Key Responsibilities**

+ **Operational Management:** Direct and supervise all aspects of hotel operations during the evening and night shifts, serving as the senior manager on duty.
+ **Guest Experience Leadership:** Maintain the highest levels of guest satisfaction by addressing all requests and inquiries with a proactive, solution-oriented approach.
+ **Interdepartmental Coordination:** Foster synergy between front-of-house and back-of-house teams to ensure maximum operational efficiency.
+ **Conflict Resolution:** Expertly manage and resolve guest complaints or concerns, turning potential challenges into True Hospitality moments.
+ **Incident & Emergency Response:** Act as the primary point of contact for any emergencies or unusual incidents, taking immediate and decisive action to ensure safety and security.
+ **Reporting & Communication:** Prepare detailed daily shift reports for senior leadership, highlighting key events, guest feedback, and ...