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MICROSOFT DYNAMICS CONTACT CENTER SENIOR CONSULTANT

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Cluster Reply
📍 Katowice, Poland
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Location Katowice
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Posted May 24, 2026
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Commute Local Area
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Job Description

We are looking for a Senior Consultant with strong hands-on experience in Microsoft Dynamics 365 Contact Center. The role focuses on the functional and technical implementation of a modern omnichannel contact center platform, excluding deep voice or telephony architecture responsibilities.

  • Configure and implement Microsoft Dynamics 365 Contact Center features.
  • Design and implement routing, queues, and case management concepts.
  • Support integration with surrounding CRM and business systems.
  • Act as senior delivery consultant within the project team.
  • Support testing, go-live and hypercare phases.
  • Create documentation and support knowledge transfer.
  • Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most...

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    📍 Location Details

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    City
    Katowice
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    Country
    Poland
    🚗
    Commute
    Local Area

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