About the Job Hiring Events is a live production product that receives a high volume of support requests from clients, often related to malfunctioning or misconfigured features. The team plays a critical role in diagnosing, triaging, and resolving these issues—particularly with in-progress hiring events that are not functioning as expected. This involves debugging issues across systems, collaborating closely with the Client Support and GTM teams, and maintaining high client satisfaction, measured in part by user ratings. Key Responsibilities: Analyze and troubleshoot production issues impacting live hiring events. Validate APIs and integrations using Postman. Reproduce, document, and track defects using Jira. Perform functional, regression, and end-to-end testing for hiring event workflows. Collaborate with Client Support, GTM, and engineering teams to resolve client issues. Monitor production systems and assist with incident triage and validation. Validate backend data using SQL and t...