Enhance customer relationships as a Mid-Market Customer Success Manager at Onfleet. This role focuses on optimizing client success and expanding business through strategic engagement and high-value features.
As part of Onfleet's dedicated success team, you will manage key mid-market accounts, drive adoption of platform capabilities, and ensure customers achieve their business goals. You’ll tackle challenges and roll up your sleeves to deliver measurable outcomes for your customers.
Key Responsibilities:
• Develop and maintain long-lasting customer relationships
• Grow accounts through strategic feature adoption
• Identify and mitigate account risks
• Demonstrate ROI of Onfleet services
• Address customer issues to maintain satisfaction
Requirements:
• 5+ years in customer success management
• Proven track record of account expansion
• Strong communication and relationship skills
• Skilled in project management and detail-oriented
• Experience in p...