**What you will do**
- Client & Contractor Onboarding: Facilitate the onboarding process for new contractors, guiding them through established procedures and ensuring their success;
- Follow-Up & Value Assurance: During the first 30 days, maintain close communication with clients and contractors to ensure performance expectations are met and value is delivered;
- Issue Resolution: Act as the primary point of contact for any onboarding issues, working quickly to resolve concerns and keep processes on track;
- Communication & Documentation: Communicate effectively, ensuring that all interactions are clear, professional, and supportive of client needs. Document onboarding steps and maintain records to track progress and success;
- Plan Presentation: Develop and present onboarding plans tailored to each client’s needs and ensure alignment with project goals;
- Survey Distribution: Send and manage follow-up surveys to clients, gathering valuable feedback to improve future ...