Serve as a Montreal L2/L3 Desktop Support Engineer, delivering top-tier assistance for a range of devices in both English and French. Join a dynamic environment dedicated to exceptional user support.

This role calls for 10-15 years of robust experience in desktop engineering. You will tackle incident management and service requests for desktops, laptops, and mobile devices, ensuring users have the support they need for seamless operations.

Key Responsibilities:
• Provide deskside support for various end user devices
• Troubleshoot and resolve hardware and software issues
• Install and modify hardware/software components efficiently
• Support configurations for mobile devices and VPN tokens
• Follow incident management protocols diligently

Requirements:
• 10-15 years of desktop support experience
• Fluency in English and French
• Strong technical troubleshooting capability
• Familiar with differ...