Purpose

Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides administrative and processing support by:
  • Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
  • Completing all assigned tasks with a high level of accuracy and attention to detail.
  • Identifying policy/process non-compliance situations
  • Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreement...