Join MSF Canada as a Donor Relations Manager in Toronto or Montreal. Oversee donor engagement strategies and lead a bilingual team dedicated to exceptional supporter care.
In this pivotal role, you will manage donor stewardship processes while ensuring every interaction aligns with MSF's mission. Your management will foster a collaborative atmosphere, focusing on relationship-building and operational excellence. Experience in donor management and CRM systems is crucial for driving impactful donor engagement initiatives.
Key Responsibilities:
• Ensure high service levels in the contact center
• Monitor and analyze team performance for quality assurance
• Create engaging strategies for donor retention
• Lead hiring and team member development
• Improve policies and workflows in collaboration with colleagues
Requirements:
• Proven experience in bilingual team management
• Excellent interpersonal and communication skills
• Detail-oriented with the capabilit...