Mulesoft Support AnalystWe are currently seeking a Mulesoft Support Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
ResponsibilitiesTake ownership of reported issues through to resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.Assist with other teams in troubleshooting integrations involving third-party APIs and implementation of other products.Support and administer the MuleSoft CloudHub Anypoint Platform.Identify automation opportunities, reduce manual activities, document support activities, and partner with development team on project and enhancement work.Notify and escalated on support failure, manage incident and problem tickets.Support production implementations and post-change validations.Excellent English oral and written communication skills.Willing to work on rotation based shift/Weekend Shift/On-Call Support.Adhere & maintain response and resolution within SLA.Basic Qualifications5+ years...