Direct message the job poster from BULLIT SYSTEMS.

Responsibilities:

1. Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader.
2. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Team Lead/Manager positions as needed.
3. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of accountability.
4. Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of.
5. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
6. Collaborate strongly with the Team leader to manage the queue, work intake as well as ...