We’re a mobile‑first ticket platform that connects fans with unforgettable moments in live sports, concerts, and theater events. Our mission is to build software that enables happiness—by making it easier, faster, and more joyful to buy and sell tickets.

Position Overview

As a Ticket Platform Support Specialist, you’ll be the face (and voice) of our platform—guiding users through every step of their journey with us. Whether it’s helping a fan grab last‑minute seats to the big game, or assisting a seller listing tickets for a sold‑out show, your goal is to make every experience seamless, human, and enjoyable. You’ll work closely with customers and internal teams to resolve issues, share product feedback, and be a key part of our mission to bring happiness through live events.

Key Responsibilities

• Deliver empathetic, clear, and fast support to users via chat, email, and phone.
• Assist with platform navigation, ticket listings, orde...