New Home Warranty and Customer Service Technician

Employment Type: Full Time (44 hours per week), Monday to Friday, On Site

Pay: $30.00 per hour

Probationary Period: 3 months

About the Role:

As a Warranty and Customer Service Technician, you will uphold the RedBerry Homes standard for customer service by supporting new homeowners through the post-purchase service process. This role provides technical and warranty advice to the homeowners and the trades to ensure that new homeowners receive prompt, complete and accurate service upon occupancy of their new home.

Responsibilities:

• Conduct pre-delivery inspections for every new homeowner.
• Review all Tarion warranty lists – Initial, 30 day, 1 year and 2 year forms – with new homeowners, explaining which items are warrantable and which are not.
• Conduct visual inspections of warranty issues.
• Coordinate and schedule ...