Job Description
Insight Global is seeking a Senior NICE CXone Developer to support contact center initiatives across North America for a leading Canadian utility company. This individual will bring hands-on experience configuring and developing within the NICE CXone platform, including drag-and-drop workflow development, contact center automation, and platform customization.

Key Responsibilities:
- Design and build IVR call flows and routing logic using CXone Studio
- Develop and manage API integrations (CRM, payment systems, web services)
- Configure ACD, skills, queues, and agent setup
Support testing, deployments (DEV–UAT–PROD), and releases
- Troubleshoot call routing, scripts, and platform issues
- Create and maintain technical documentation and call flow designs
- Collaborate with business, IT, and vendor teams (NICE)

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