Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night.

Essential Duties and Responsibilities

• 1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation.
• 2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected.
• 3. Ensures that all guest orders are handled quickly and knowledgeably.
• 4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night.
• 5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction is measured on a cruise-by-cruise basis by ...