RESPONSIBLE TO:       

Managing Director

Deputy Duty Manager

Director of Rooms

Front Office Manager

SCOPE & GENERAL PURPOSE OF JOB:

To ensure that the customers are offered the highest quality standards in service and care, anticipating their needs and being attentive at all times.

ACCOUNTABILITIES:

1.    Working with the Departmental Managers to ensure that standards of performance within all departments are adhered to, ensuring all services offered are of the highest quality and all emplo...