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Job Description
Job Description
This is a hybrid position that requires working from our office in Parque Industrial del Norte two days per week. Please note that while the role typically follows administrative hours, 24/7 rotating shifts may be required based on business needs.
Responsibilities of the Dispatch Manager include but are not limited to:
Lead and develop a team of Dispatch Supervisors and Service Desk agents across a 24/7 operation, located in both the U.S. and Mexico.
Drive resolution of customer issues by ensuring timely and accurate dispatch and coordination
Oversee ticket flow and coordination with technical support and field service teams
Establish and maintain performance standards to meet customer and contractual requirements
Monitor team performance, identify trends, and drive continuous improvement initiatives
Develop and maintain favorable relationships with ...