As a Technical Support Expert within Building Management Systems, you will be delivering outstanding technical support and solving complex issues for our technicians and EcoXpert partners. You will also play a key role as a mentor within Technical Support, supporting colleagues through knowledge sharing and guidance to strengthen overall team capability. In this role, you will take ownership of our largest and most strategic VIP customers, ensuring high-quality support and strong customer satisfaction. You will also drive and manage technical cases towards Global Support, Quality and R&D, operating in a Nordic environment where communication is conducted in English. Additionally, you will create valuable resources such as FAQ articles to support continuous improvement and efficiency within Technical Support. Key Responsibilities Handle and respond to technical inquiries, cases. Take ownership of our largest and most strategic VIP customers Identify, analyze, and resolve technical probl...