Norwegian-Speaking Customer Support & Reactivation Specialist – Lisbon, Portugal

Role Overview

Join a leading global customer experience provider in the heart of Lisbon! In this specialized role, you will support a fast-growing subscription-based service. Your goal is to deliver a high-quality journey for Norwegian users by managing active accounts and proactively re-engaging former customers to help them rediscover the value of the service.

Your Responsibilities

• Multichannel Engagement: Deliver professional and helpful support via outbound calls, email, and live chat.
• Customer Reactivation: Reach out to former or inactive subscribers to understand their needs and encourage them to reactivate their service.
• Account Management: Assist with subscription plans, delivery schedules, and general account updates.
• Solution-O...