Overview

Shape site reliability as an Observability Engineer with Mercer in Toronto. This hybrid role calls for skills in monitoring tools and telemetry to enhance service-level reporting. We are looking for a seasoned qualified to drive improvements in site reliability through effective use of telemetry and monitoring tools. With over 10 years of IT experience required, you will manage enterprise tools while mentoring junior staff and aligning your work with business objectives. Experience using ITIL practices and working in agile environments is essential. Responsibilities

Drive site reliability improvements using telemetry data Configure and maintain monitoring toolsets effectively Partner with teams for optimized dashboards and reports Identify automation opportunities to enhance efficiency Lead implementations and mentor junior staff Requirements

10+ years of IT experience in large organizations 5+ years in monitoring tools like Datadog and Splunk Deep u...